By Tom McCalmont – for Charged Up!
Published June 17, 2025
While electric vehicles (EVs) have achieved near parity with their ICE counterparts in terms of reliability, speed, and everyday practicality, the charging infrastructure supporting them still has a considerable amount of ground to cover.
Numerous data points have been collected by EV industry watchers that point to EV charging infrastructure being the factor holding back the transition away from ICE vehicles. The inaugural annual reliability report from ChargerHelp found that “software consistently overestimates station uptime, point-in-time status, and the ability to successfully charge a vehicle.”
The findings showed that 10 percent of non-Tesla chargers the company inspected that were marked as online were unable to complete a test charge. Additionally, a Consumer Reports survey found that 21% of all chargers they inspected had an issue of some sort. And a 2024 survey from nonprofit Plug In America found that 68 percent of EV drivers have had an experience with a malfunctioning or broken EV charger within the previous 12 months.
While hardware faults make up a considerable number of the issues reported by drivers, the shortcomings in software cannot be denied. Whether it’s an app indicating that a broken EV charger is still available or a charger’s operating system not considering the variables that can cause charging prices to spike, EV charger operators must ensure that the software operating in their networks makes charging a seamless experience.
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